These terms (hereinafter “Terms”) apply to consumer purchases of products on the website at velovelocycle.com . Any reference to “you” or “yours” means you as a purchaser of our products via velovelocycle.com.

VELOVELOCYCLE.COM is the official online shop for Velo Velo SG Pte Ltd a retailer for a various brands of technical cycling clothing. The website is governed by Singapore law and registered in Singapore at:

Unit 01-38

support@velovelocycle.com

Please note that local import duties vary by country and region. These taxes are to be paid by you as a customer. If you reject the parcel due to local duties, the parcel will automatically be returned to VELOVELOCYCLE.COM. In this case, we reserve the right to charge a fee corresponding to our expenses in connection with the shipment, including a reasonable administrative fee.

We are offering the opportunity to purchase gift certificates for use on VELOVELOCYCLE.COM. All gift certificates are managed under these Terms.

All information is sent securely to VELOVELOCYCLE.COM, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. We do not store customer credit card information after completing the transaction.

The funds withdrawal will be completed when the order is shipped from VELOVELOCYCLE.COM

VELOVELOCYCLE.COM sends packages with local couriers in Singapore and DHL or Fedex to all their international destinations. Exceptions cannot be made. All shipments are insured, and Track&Trace information is emailed to you upon dispatch.

VELOVELOCYCLE.COM accepts no responsibility for delays in customs processes outside the Singapore. Shipping times are a guide.

Shipping costs vary from country to country. The prices are shown on VELOVELOCYCLE.COM and are separately added to the order.

If you are not completely satisfied with your purchase, do let us know within 30 days from the date of purchase or date of delivery for online purchases and we will work with you to make it right.

All items must be returned in “as new” condition. The items must not be worn or washed and have the original tags attached. Take note that socks once worn cannot be return or exchange due to hygiene reasons. We also recommend storing them in their original bags while you decide whether to keep or return them.

If you are not getting a perfect fit, you may return it to exchange for a correct size.

Refunds

In the event that we have ran out of stock for the item(s) needed for exchange, we will process the refund of the item via our store credits. (Not applicable to Sale items)

Do note that there will not be a refund of the difference if price of the new item is lower than the original item.

Please refer to our crash program page for further details. 

If you are not completely satisfied with your purchase, do let us know within 30 days from the date of purchase or date of delivery for online purchases at support@velovelocycle.com.

All items must be returned in “as new” condition. The items must not be worn or washed and have the original tags attached. Take note that socks once worn cannot be return or exchange due to hygiene reasons. We also recommend storing them in their original bags while you decide whether to keep or return them.

VELOVELOCYCLE.COM reserves the right to modify or change these Terms at any given time.

All products from VELOVELOCYCLE.COM come with a 1-year manufacturing warranty. This guarantee includes faults in the fabric, workmanship, and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear.

VELOVELOCYCLE.COM is liable under Singapore law, but never for any indirect, incidental, special, exemplary, reliance, consequential or punitive damages, including without limitation, loss of profits, business interruption, reputational harm, data, use, goodwill, or other intangible losses.

When ordering from VELOVELOCYCLE.COM, we will collect personal data regarding billing and shipping to fulfill the purchase agreement.